Depending on your needs, our call centre can handle: traditional telephone reception and contact with your teams, appointment setting, telephone support (level 1), qualification of appointments or files, debt collection, satisfaction surveys, telephone canvassing, fulfilment (mail processing, couponing, data entry, etc.)
idelio has 4 call centres in mainland France and Guadeloupe to be as close as possible to your customers and to allow for an extended time span (beyond 9pm). Our qualified advisors handle customer calls directly or in overflow during your commercial operations.
Legally, for services charged at more than 20 cents per minute, the call must not exceed 30 minutes.
We will pay you 50% at 15 days (within a limit of an amount depending on the company) and the balance at 45 days.
No, the pricing of 08 numbers depends on the digits that make up the number.
The 09 number is a virtual number. It is a non-geographic, non-surcharged number that complements your main telephone solution as an additional number.
Choose your telephone number according to your business needs. You need to consider the nature of your services and the pricing you require. More information on VAS numbers on our dedicated page
Unlike the Call Centre, which centralises all of a company's incoming and outgoing calls, the Contact Centre centralises the management of all the communication channels used by the company to interact with its customers and prospects: telephone, email, chat, social networks, etc. It is an omnichannel platform that enables the optimisation of customer relations and the ...
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You will have access to a back-office that will offer you the possibility to consult the details of the reminders with an off-hook, yes and no status.
- if it is an overflow call: we offer redirection to another number in static. - if it is a multiple routing to several numbers (depending on time and geographical area): we propose this option in addition to the native offer.