Single point of contact
The Interactive Voice Server allows you to offer a better customer experience. Your calls are directly redirected to the right department. You avoid multiple callers and remain reachable at all times
VAS numbers to optimise your customer relations
Special numbers for every need
VAS special numbers are 10-digit numbers beginning with 08.
VAS or Value Added Service numbers enhance your interactions and improve your customer relationship.
Your customers use a single number to contact your company and access your services.
VAS number pricing can be free or paid.
A professional image
Whether you are a small business, a medium-sized enterprise or a large corporation, you will benefit from a professional reception number. Easy to remember, VAS numbers improve your image with your customers.
Appropriate tariffs
*Since the C+S Reform of 1 October 2015, special numbers are transparent in terms of tariffs: the cost of the call is separate from the cost of the service*. Free or paid tariffs, you choose tariffs adapted to your needs.
Why choose a VAS number ?
VAS (Value Added Service) numbers are intelligent numbers.
There are different types of VAS numbers depending on your needs, for fixed or mobile lines.
idelio operates all types of numbers or prefixes, and for all tariffs.
We also have 4 call centres based in France.
Our advisors handle live or overflow calls during your sales operations.
Easy to remember
A short number or 10-digit number, the VAS number is technical. It is easier to remember and to dial than a traditional telephone number.
Quick and easy
Setting up a VAS number is quick and easy.
In France and abroad
From a fixed or mobile phone, VAS numbers allow you to be reached from France or abroad.
VAS number and Interactive Voice Server
The Interactive Voice Server (IVS) is a voice recognition switchboard solution to manage and filter your incoming calls thanks to call scenarios.
By opting for an Interactive Voice Server, you optimise your call management and improve your customer relations.
Which special issue to choose?
Freephone or payphone, choose the VAS number that suits your needs
Toll-freenumber
To generate new customers.
Numbers 0800 to 0805
Short numbers 30xx to 31xx
Free pricing
- Free calls for your customers
- Call charges: from €0.06 excl.
- Extranet, Support and Mobile Application included
Unmarkednumber
For Customer Service & After Sales.
Numbers in 0806 to 0809 and 09
Short numbers 32XX, 36XX & 39XX
Non-surcharged pricing
- Suitable number for customer service
- Call charges: related to the number and duration of calls
- Extranet, Support and Mobile Application included
Premium ratenumber
For value-added services
Numbers 081x, 082x & 089x
Short numbers 32xx, 36xx & 39xx
Premium pricing
- Suitable number for customer service
- Call charges: related to the number and duration of calls
- Extranet, Support and Mobile Application included
Don't know which number to choose?
The benefits of VAS numbers
Stay in touch
Your services can be reached at any time via a single number
Develop your image
improve your brand image with a free number
Generate income
With a VAS number, you generate revenue for your value-added services
Would you like to obtain a VAS number?
Frequently asked questions
VAS numbers
The 09 number is a virtual number. It is a non-geographic, non-surcharged number that complements your main telephone solution as an additional number.
No, the pricing of 08 numbers depends on the digits that make up the number.
Legally, for services charged at more than 20 cents per minute, the call must not exceed 30 minutes.
Depending on your objectives, there are different pricing schemes for short codes. It is up to the company to choose the desired pricing (for dedicated short codes only).
The short number 36 20 is the price of a local call, for the caller. This is the lowest rate, exactly the same as calling your neighbour on their landline.
The charge for the caller is up to you:
- totally free, (free service and call)
- local, (free service, and local call charges)
- paying (from 0,05€TTC to 0,80€TTC / minute or from 0,05€ to 3,00€TTC / call)
The annual subscription for a number is €40,000 (Arcep tax), to which must be added, for the first year alone, a set-up cost of between €8 and €10,000.
The operator subscription (in addition to the Arcep tax), differs according to each operator
The short number is a 4 or 6 digit number, easy to remember and allows your customers to access your services directly. You can opt for a dedicated number for your services (after-sales service, customer service, reception number) or a shared 3620 number for your media campaigns.
The short code is a 4-digit VAS number (or 6 digits for directories). Easy to remember, the short code allows your customers to access your services directly. You can opt for a dedicated number for your services (after-sales service, customer service, reception number) or the shared number 36 20 for your media campaigns.
The average regulatory implementation time for a short code is 10 weeks (or 2.5 months).
We will pay you 50% at 15 days (within a limit of an amount depending on the company) and the balance at 45 days.
Choose your telephone number according to your business needs. You need to consider the nature of your services and the pricing you want.
More information on VAS numbers on our dedicated page