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Toll-free number

Create a toll-free number and promote your interactions

A free number for the caller

The freephone number is a 10-digit number starting with 0800, 0801, 0802, 0803, 0804 or 0805.

It is a VAS (Value Added Service) number or intelligent number because it offers additional features: management of multi-site calls, greeting message, call routing, etc.

The freephone number can be used for a one-off operation (fixed-term) or for the management of one of your services (open-ended)

The toll-free number is a free telephone number for your customers from a fixed or mobile phone. The cost of calling a freephone number is borne by the company (or association).

Since 2018, companies have been obliged to offer their customers a toll-free number for order tracking, customer complaints and technical support.

2 types of toll-free number

The freephone or toll-free number allows you to encourage interaction between your customers and your services.

Setting up a freephone number is quick and easy and available from a fixed or mobile line. The toll-free number is available within 24 hours.

Several options are available:

number 08

10-digit number

The freephone number is a 10-digit number beginning with 0800, 0801, 0802, 0803, 0804 or 0805. Freephone 08 numbers can be identified by their green nameplate, accompanied by the text "free service and call".

4 or 6-digit number

Short number

The short number is a 4-digit number starting with 31. The short code helps you to optimise your campaigns through better visibility and efficiency.

Don't know which number to choose?

 

Why use a toll-free number?

easy to remember sva number

A free number

With a free phone number, you promote contacts and generate more calls. The toll-free number improves your conversion rate.

customer service

A professional image

The freephone number helps to improve the accessibility of your services and to provide a better experience for your customers. The toll-free number is widely used to manage customer enquiries and complaints.

monitoring-statistics

Statistical monitoring

Take advantage of real-time monitoring of your inbound calls from your toll-free number to better understand and optimise your performance.

Do you want to create a toll-free number?

 

What they think

Vivre Naturel, specialist in natural health, beauty and home

Our clients often need an information and advice service by telephone. For the implementation of this specific service, we chose idelio because of the seriousness and professionalism of this company.

 

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