Call centre: optimise the management of your incoming calls

Don't lose calls or customers with our call centre

On a daily basis, call management requires available and trained resources to effectively manage your customer interactions.

At idelio, our call centre is the management solution for optimising your inbound calls.

With our 4 call centres, located in France and staffed by experienced telephonists, we offer you a tailor-made treatment of your telephone reception: qualification, detection sales, hotline, overflow calls, etc.

Our call centre solution is a human-sized team at your disposal for personalised support.


The telephone hotline at idelio

Our "7am - 9pm telephone permanence" solution offers you a personalised and efficient telephone reception service to manage all your incoming calls and increase your customers' satisfaction.

Your company's telephone reception is the starting point for your customer relations.

The implementation of our telephone permanence solution is tailor-made and adapted to your needs.

The telephone hotline can also be used as an overflow. This means that if your teams are unavailable, the phone call is first directed to your switchboard and then to our call centre.

We automatically detect if your lines are busy or if the caller does not answer. The call is then taken by our hotline.

Result: no lost calls!

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Tailor-made installation

Definition of the types of calls, scenarios to be set up and information to be collected. Customised training is provided to our teams, from half an hour to several days depending on the project. Implementation time: 1 week to 1 month.

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Personalized response

We adapt to your needs and processes. Each call is qualified according to the information defined beforehand. Integration and customisation of your CRM possible according to your needs.

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Based in France

We have 4 call centres in France and the Caribbean. Our team of telephonists is composed of experts in order to ensure the professional handling of your calls.

What are the advantages of the hotline?


Our Call Centre Services

Optimize your call management with our specialized solutions

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Customer complaints

Complaints management is a key aspect of customer relations. Our experts take care of the efficient management of your customer complaints and optimise the quality of your services.

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Making an appointment

Our teams take care of your appointments according to your availability and your instructions. An option to save you time and be more productive.

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Overflow calls

We handle your calls in case your teams are unavailable (no answer or busy) or during your media campaigns.

An omnichannel solution for your customer relations

The idelio Contact Centre solution allows you to manage all your interactions in a unified way, for a better customer experience.

Improve your management with our all-in-one solution

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A powerful tool

The interface of our solution allows the capture of all the information collected. It allows you to personalise your customer service and qualify calls efficiently. The information can also be entered directly into your CRM tool.


Real-time monitoring

From our extranet, you can consult a whole range of information: your detailed messages, needs and all the elements collected during the call. A summary of contacts in the month and availability of messages to your teams.

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An omnichannel solution

Develop your contacts with our targeting and routing technologies. All your information is accessible from a single platform dedicated to managing your customer interactions. Voice or data (SMS, e-mail, chatbot, internet), whatever the channel used by the customer to contact you, idelio provides a response adapted to each medium.

Control your budget with our Call Centreoffers

Choose the offer adapted to your needs

Discover our exclusive packs


From € 175 excl. tax / month

  • from 7:00 am to 9:00 pm
  • Monday to Saturday
  • call tracking extranet
  • tariff for simple calls (less than 2Mn on average)
  • 100 calls included/month
  • +1,75€/call outside the package
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From € 350 excl. tax / month

  • from 7:00 am to 9:00 pm
  • Monday to Saturday
  • call tracking extranet
  • call handling in France
  • answering machine
  • tarif pour des appels simples (<2min)
  • 250 calls included/month
  • +1,65€/call outside the package
Contact us

Customised quotation

  • audit of your needs
  • review of your application
  • analysis of your business
Request a quote

Why outsource your telephone reception to idelio?

Optimize your welcome with our key benefits

customer service


Quality customer service is about ensuring a better experience for your customers. Focus on your business and entrust your customer service to a team of experts.

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Customer relations are changing and the number of requests is increasing. Your customers want responsive customer service. With a dedicated team, you benefit from greater responsiveness to your customers. No need to call on your employees.

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Reduced costs

By outsourcing your call handling, you save on costs.

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Quick and easy

Entrust your calls to a team of experts via a simple call transfer. We define the various processes together beforehand.

What they think

Colas & You, space planning

In the age of digital technology, our customers appreciate the possibility of having a human contact with an advisor who can answer their questions and register their request for a quote.

Would you like to know more about our Call Centre?


Frequently asked questions

Contact Centre

Unlike the Call Centre, which centralises all of a company's incoming and outgoing calls, the Contact Centre centralises the management of all the communication channels used by the company to interact with its customers and prospects: telephone, email, chat, social networks, etc. It is an omnichannel platform that optimises customer relations and offers a better experience throughout the purchasing cycle.

Our contact centre can handle your inbound calls and/or outbound campaigns, website forms, emails and chat. For SMEs or large accounts, as well as for very small businesses. Our experts are trained to ensure quality and professionalism in all telephone (and/or editorial) exchanges on your behalf.

idelio has 4 call centres in mainland France and Guadeloupe to be as close as possible to your customers and to allow for an extended time span (beyond 9pm). Our qualified advisors handle customer calls directly or in overflow during your commercial operations.

Depending on your needs, our call centre can handle : 

  • traditional telephone reception and contact with your teams,
  • making appointments,
  • telephone support (level 1),
  • qualification of appointments or files,
  • recovery,
  • satisfaction surveys,
  • telephone canvassing,
  • fulfilment (mail processing, couponing, data entry, etc.)

Contact us