The advantages of the telephone hotline

Telephone permanence is a service that allows a company to be available to its partners, prospects, customers and suppliers on a continuous basis, even when the manager is not in the office for lunch, holiday or holiday. This is possible byoutsourcing the switchboard to an external service provider.

Currently, there are many offshore companies that offer this type of activity in order to improve your telephone reception while giving your company a positive image with your interlocutors.

Thus, they put at your service personnel with tele-secretarial skills who will take care of the management of remote telephone calls.

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What you need to know about outsourcing your switchboard

First of all, it is important to specify that the use of tele-secretarial services allows you not to invest in buying specific equipment or hiring other employees, but you only have to pay a monthly subscription for using the systems of the external service provider. The latter will provide you not only with human resources, but also with complete, efficient and adapted equipment to meet all your needs.

You should also know that this solution will allow you to maximise your relationship with your contacts, because the tele-secretaries will take all your calls even when you are not available. Therefore, you will avoid leaving them on a busy line or on hold.

This is a great opportunity for your company to provide a quality and fast service, as you will now be able to respond immediately to all requests, complaints or requirements of your contacts.

The interest also lies in the fact that the telephone permanence can beadapted to all categories of professions, whether you have a commercial activity or a liberal profession or whether you are an SME...

Supplements in the services of tele-secretaries

In addition to managing all your telephone calls, you should also know that the tele-secretaries can keep track of your appointments through a virtual diary that is accessible 24 hours a day, 7 days a week.

An unlimited connection will be made available to you so that you can consult it at any time, even outside your working hours. This diary is also a way for your clients to make an appointment on the internet according to a time slot that you have personally given. It should be noted that all the roles performed by these tele-secretaries are under your own instructions in order to better satisfy you.

Note from idelio :

The operation of our hotline is perfectly described. idelio provides this hotline based on 2 call centres in France, 7am - 9pm from Monday to Saturday.

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