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FAQ Category: Interactive Voice Server

Can calls be redirected to several numbers?

28 April 2022

- if it is an overflow call: we offer redirection to another number in static. - if it is a multiple routing to several numbers (depending on time and geographical area): we propose this option in addition to the native offer.

How does automatic recall work?

28 April 2022

At idelio, we offer 2 options: - we call the client and when the call is answered, the client is put in touch with the right contact person - we call the contacted contact person and when the call is answered, the contact person is put in touch with the client (depending on his availability)

What is the purpose of an IVR?

28 April 2022

The Interactive Voice Server is an automated service for managing and filtering incoming calls, using: keypad buttons (DTMF), and/or voice recognition, and/or location of the caller.

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