Our contact centre can handle your inbound calls and/or outbound campaigns, website forms, emails and chat. For SMEs or large accounts, as well as for very small businesses. Our experts are trained to guarantee you quality and professionalism in all of our services.
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Depending on your needs, our call centre can handle: traditional telephone reception and contact with your teams, appointment setting, telephone support (level 1), qualification of appointments or files, debt collection, satisfaction surveys, telephone canvassing, fulfilment (mail processing, couponing, data entry, etc.)
idelio has 4 call centres in mainland France and Guadeloupe to be as close as possible to your customers and to allow for an extended time span (beyond 9pm). Our qualified advisors handle customer calls directly or in overflow during your commercial operations.
Unlike the Call Centre, which centralises all of a company's incoming and outgoing calls, the Contact Centre centralises the management of all the communication channels used by the company to interact with its customers and prospects: telephone, email, chat, social networks, etc. It is an omnichannel platform that enables the optimisation of customer relations and the ...
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