CONTACT CENTRE

Improve your interactions and develop your customer relations

At the heart of customer relations, the contact centre is an essential tool for managing, maintaining and consolidating your relationship with your customers and prospects. At idelio, we offer outsourced and customised solutions to meet all your needs.

The contact centre allows you to :

• Satisfy customers by responding to their requests for information and assistance;
• Build customer loyalty by establishing an ongoing relationship with them;
• Increase sales opportunities for the company.

 

The idelio Contact Centre is : 

• an outsourced call centre, composed of experienced telephonists
• a 7am - 9pm hotline solution, with a personalised and efficient telephone reception service to manage all your incoming calls and improve customer satisfaction.
• Outbound call campaign (teleprospecting, B2B appointment setting, surveys, debt collection...)
• SMS campaign 
• administrative outsourcing

A team on a human scale, available and attentive to your needs.

At idelio, customer satisfaction is at the heart of our business. We work every day to meet the needs of our customers by favouring proximity and optimisation of services for a better customer relationship.

 

A tailor-made offer and satisfied customers.

Before each mission, our team of teleconsultants is thoroughly trained to ensure that they have a perfect command of your sales pitch, in line with your business.

Depending on the type of project, the implementation takes between one week and one month. This training is the guarantee of a successful tailor-made service that reflects your company's image. 

Our contact centre supports you in managing your customer relations: 

• provide information,
• make appointments,
• provide assistance,
• provide after-sales service,
• manage complaints.

Since 2003, idelio has been helping companies to optimise their customer relations. Developing and improving your interactions with your customers is our business.

Ready to develop your customer relationship with our contact centre?